QNET Mail Guard Guide

QNET Mail Guard is a new system being used by QNET to reduce spam and stop email-based viruses. QNET Mail Guard will screen and filter every incoming message bound for your email inbox. This means before you even check your email, QNET Mail Guard has scanned your email for viruses, worms, and spam, and has removed or quarantined them.

Step 1 - Login
To get started with QNET Mail Guard you will first have to login:
QNET Mail Guard
To login, please check your email, and look for the message titled "User Quarantine Account Information". Inside this message is your QNET Mail Guard username and temporary password. If you have forgotten your password, enter your email address in the "Username:" field and press the "Create New Password" button. A new temporary password will be emailed to you. The password used to access QNET Mail Guard is not the same as your login and email password. The password is case sensitive.

You may also access the QNET Mail Guard login page at http://mailguard.qnet.com/

Step 2 - Delete, Deliver, or Whitelist
Once logged in, you will see a screen that says Quarantine Inbox. While looking at your Quarantine Inbox, there are three possible actions for each message. Delete, Deliver, or Whitelist:

Selecting this action will deliver the suspect email to your inbox. Only choose to deliver if you are sure you want to keep the message. The next time you check your email, you will download any messages you chose to Deliver.

Selecting this action will whitelist the person who sent the message and deliver their emails to your inbox. This means that the person that you whitelist will always be able to send you messages. Their emails will never be put in the Quarantine Inbox again unless you choose to remove them from your whitelist.

This deletes the messages from your Quarantine Inbox, and you will never download it.

Selecting Multiple Messages
If you would like to perform an action on more than one message, you you can use the check boxes on the far left side to select multiple messages. Once you have the suspect emails you want to take action on checked, select from the buttons on top to either Deliver, Whitelist, or Delete.

Step 3 - Changing Options
Click on the button labeled Preferences:

Quarantine Enable/Disable
Here you can disable or enable the Spam Quarantine. By default, this option will be enabled. Disable it if you no longer wish to Quarantine suspect emails. If you disable the quarantine, suspect messages will be labeled with "[QUAR]" in the message subject. Press Save Changes when you are finished.

Spam Filter Enable/Disable
Here you can disable or enable the Spam Filter on your email account. By default, the spam filter will be enabled. If you do disable the spam filter, there will be no spam filtering of your email. Your email is always filtered for viruses, regardless of this setting.

Here you can review, add, or remove people from your whitelist and blacklist. To add an internet domain or an email address to a list, type in the domain or email address and press add. To remove a domain or an email address click on the small trash can () icon. For more information on Whitelisting and Blacklisting please read below:

A whitelist is a list of trusted contacts and internet domains (examples: 'coupons@walmart.com', 'ebay.com'). The email addresses and domains you put in this list will not be filtered by QNET's Mail Guard system. Instead they will go directly to your inbox. Make sure you only add trusted contacts to your whitelist.

A blacklist is a list of email addresses and internet domains that will constantly be blocked by QNET Mail Guard (examples: 'coupons@walmart.com', 'hotmail.com'). If you put any addresses or domains in this list, you will not receive any emails from them again until you remove their address or domain from the blacklist.

Quarantine Notification
Here you can change how often you receive a notification email that provides you a list of new emails that have been added to your Quarantine Inbox. You can select, Daily, Weekly, or Never. When you are finished, be sure to Save Changes.

Here you can change your personal password used to login into QNET Mail Guard. Note: The password used to log into QNET Mail Guard is not the same as your login or email password. Changing your password here will only change your QNET Mail Guard password. Your other passwords will not be changed.

Step 4 - Logging Off
When you are finished using QNET Mail Guard, click Log Off, which is located at the top right of the page.

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